Refund Policy

At Floriscent, we are committed to delivering exceptional fragrances and service. If you are not completely satisfied with your purchase, we’re here to help—under certain conditions outlined below.

Refund Eligibility

You may request a refund within 7 days of receiving your order, provided the following conditions are met:

- Product usage must be less than 20%
- The bottle and packaging must be undamaged, clean, and in resalable condition.
- Original invoice or proof of purchase is required.
- Refunds are valid for regular-priced items only. Sale items or promotional offers are non-refundable.

Non-Eligible for Refund

- Used perfume bottles with more than 20% usage.
- Damaged, broken, or leaking bottles.
- Products without original packaging or invoice.
- Custom or limited-edition items.
- Refund requests made after 7 days of delivery.

How to Request a Refund

1. Email floriscentpk@gmail.com with your order number, reason for return, and clear photos of the product.
2. Our team will review and respond within 2 business days.
3. If approved, we’ll share return instructions.
4. After receiving and inspecting the product, a refund will be processed within 5–7 business days.

Return Shipping

- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Note:

We reserve the right to refuse refunds that do not meet the above conditions.